Glace Web Help Desk is an easy to use internal help desk application for managing task. Help Desk includes many features that allow you to manage your daily tasks with ease with an informative dashboard, comments and reporting features all in one workspace. Keep track of tasks every step of the way with system alerts, automatic emails, visual indicators, and lots more.
Help Desk is a powerful system that manages the ticket process from beginning to end, while keeping users informed every step of the way. Get visual alerts for pending, overdue and closed tickets instantly as statuses are changed. Receive emails with ticket information when tickets are created and post comments and stay up-to-date with an activity feed.
Start your day with the Dashboard which provides a visual oversight of your current tickets and an overview of all your ticket status. Monitor ticket status, tickets types and ontime/overdue tickets. Quickly re-send tickets to assignees, post comments and track all interactions instantly as it happens.
Each ticket has a comment feed that allows users to comment on tasks to provide status updates. This provides administrators with critical information about jobs as it happens instead of using email as a separate application.
View tickets by status (Open, Pending, Close) to track information in the system. Tickets of assignees can also be viewed by the user assigned to a given tasks. View assignees open and closed tickets for the current year.
Reports give you a detail look at tickets in the system. View tickets by date, persons assigned and requested. Easily view tickets for a given year and download reports for sharing and adding to employees appraisals.